Delivery & Shipping
Please allow 1-3 business days for orders to be processed and dispatched.
Tracking will be directly sent via email once order has been dispatched.
Shipping Estimated Times (After Dispatch Time)
Australia: 1-7 Business Days
New Zealand: 3-10 Business Days
Rest Of World: 1-3 Weeks
Shipping is Free Australia & New Zealand Wide. All other shipping rates will be calculated at checkout.
If your package has not arrived within the suggested time frame, please email us at firstname.lastname@example.org.
Yamco Skin accepts no responsibility for lost or unclaimed packages. Online tracking is available to you and is sent to you via email once you place an order. It is your responsibility to track the item via our website by clicking the 'Track my Order. We urge customers to access their tracking code if there is a delay in tracking and/or receiving your order. If the wrong address information is inputted into the checkout page when an order is placed on the website, and as a result, a parcel is sent out then returned back to us, it is the customer’s responsibility to pay for the product to be re-sent to the correct address.
Refunds / Returns Policy
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Yamco Skin will accept all refunds or replacement requests if the products are returned to our warehouse within 14 days of delivery. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement.